FOREVER 21 Reviews

Returned a dress for the correct size and it was a smooth transaction! Had to wait for like 30 minutes tho, but definitely worth it

Disgusting waste of a company
Absolute thief's!!!!!! Didn't get my refund for items that were returned in October 2022 its now May 2023 and still f*** all!!! No customer service at all,no human to talk to NOTHING and how convenient the website is no longer accessible

If I knew this company was such a sham I would of never shopped there

Forever21 did not refund me they just keep telling me for a month now that they're going to refund me of the purchased that I made online and never receive!!! Until now it is already a Month and did not get any refund!!! Not gonna shopping at your store again never!!!

Either your order is not getting delivered to you because all of a sudden the items are out of stock, or if they do send it to you you're getting the wrong items. Also how do you cancel my order and want me to repurchase but won't give me my credit or coupon back? Canceled credit card with them and will never shop with them again.

My daughter purchased a top and unfortunately the fitting rooms were not open. My daughter tried on the top and it did not fit. I tried to return it and although I had the tags and receipt I was not allowed to do the return.

You don't get the merchandise that you pay for. They charge you for merchandise that has never been delivered they won't give a refund. I have all the supporting documents showing I did not receive the merchandise. I have been trying to get a refund for 4 weeks, no luck. COMMENITY BANK that services their credit card was not helpful at all when I called to dispute the charge. If you purchase from this company then you are throwing your money away. They take your money and you do not receive the merchandise. They won't give you a refund. This is the WORST EXPERIENCE I have had with any retailer and bank. Frankly I don't understand how they get away with stealing your money!

I haven't shopped at forever 21 in a long time than I decided to get a couple of things. Both of the items looked horrible in person. So I return them to the store because that's the only option for free. You have to pay for returning the product back by mail if you choose that option. When I get to the cashier to return. She tells me a manager needs to do it than the manager was like go ahead and try. This actually happen to me before when I shopped there. The store never wants to give you a refund for purchases. Always says the computer is broken for refunds but not for purchases. So after the manager tells her to try. She was like the system usually won't let you return but she'll try which it worked but something is very fishy about this store. This will absolutely be my last time at Forever 21.

Lovin the brand! Forever 21 offers an assortment of stylish, budget-friendly clothing for a variety of occasions. Their collections spotlight trends from around the world in a range of sizes and prices to fit any budget. From must-have basics and wardrobe staples to bold statement pieces and trend-setting styles, they've got it all. With affordable prices and quality construction, Forever 21 is the ideal destination for fashion-conscious shoppers.

The online service is the worse. They use this deliverit place and my orders never get to me. I even have the picture of the door (door doesn't show the address just the bottom door). I have a mat and the picture doesn't. Basically I paid and have no package. I called customer service and got lazy mean Jesus. He was no help only attitude and kept interrupting me.

I placed an order 5 days ago and have been following up because when I check status it says "in allocation process" I chose for most of the items to be picked up in store and they were showing as available. I am being told the delay is due to "system outages" and that I just have to wait. No resolution and they placed a credit hold on my account 5 days ago.

I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox

Yeny the manager at the forever 21 Miami Kendall store is absolutely the very Best. She is totally knowledgeable on the store inventory,
helpful and always with a smile making your shopping experience a pleasure. Yeny is truly an asset to the Forever 21 organization.

I would give this company a 0 if I could! Forever 21 has the worst customer service I have ever experienced. I placed an online order during a clearance sale for a handbag with specific measurements of 18.5”Wx12.5”Lx6”D. What I received was a tiny bag that looked like it was for Barbie dolls at 6”x5” - I never even removed it from the bag it was in! I contacted customer service right away and they tried denying me a refund because they said that all clearance items are final sale (which is fine if they had sent the correct item). Then they tried telling me that the bag states it is “one size”…..well “one size” does not apply to handbags, which is why they all have their own measurements listed in the descriptions. I tried going through corporate but shockingly never received a response. Oddly enough I noticed they had an advertisement on Facebook about their sale and it said to message them with any questions. Figured it was a total long shot but messaged them anyway and I was shocked that someone with a brain responded right away and understood that the product description was inaccurate and he didn’t argue with me or accuse me of tampering with the tags!!! I ended up finally getting my refund but I will NEVER buy anything from them again!!

I would give ZERO stars if I could. I ordered a dress for New Years in DECEMBER, and here we are, it's January 16th and guess what? NO DRESS. First I get an estimated delivery date, then another, then processing... then package awaiting pick-up, and boom a refund. I contacted customer service at least 4 times in between, each time a different response, and at last, they tell me that something was wrong with my address and it was returned. I call bull as I live in a detached house and literally EVERY carrier seems to be able to find my house. How crazy is that? Resolution from the rudest customer service rep EVER, you ask? Repurchase the dress at full price, they won't even honor the sale price. SAVE YOURSELF FROM AN ANEURYSM AND DON'T BUY FROM HERE!!!.

This store needs to go back out of business again. Received a damaged item with huge holes in it that I immediately contacted customer service about and sent multiple photos in. Was told there was nothing they could do and didn't give me any of my money back. Won't be back here again. This kind of service is exactly why they filed bankruptcy a few years ago and I won't support them again